| Six Step to Improve Customer Service Right Now by Kevin Stirtz |
| We get a lot of advice about how to deliver great customer service Many of the tips are reminders of what we already know (but we occasionally forget) |
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| Five Mistakes That Sabotage a 360-Degree Feedback Program by Ryan J Bell |
| Your 360 degree feedback system can be a highly-effective tool for identifying the strengths and weaknesses of an employee or manager It's a powerful way to help others develop skills and competencies based upon peer feedback |
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| Get More Customers by Sending the Right Message by Kevin Stirtz |
| I had a meeting at one of the newer hotel restaurants in my area It’s a nice 4 star hotel - very well designed and decorated |
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| What Do Customers Really Want? Survey Reveals the Truth by Kevin Stirtz |
| It’s a question we should always ask and yet we often find so difficult to answer How an organization handles this question (and the answers) will determine its ultimate success |
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| Reasons to Use a Third Party Payment Processor by Ryan J Bell |
| Processing credit cards for your customers' purchases can easily comprise the bulk of your online store's sales volume Without having the means to charge credit cards, the majority of your customers will simply leave your website |
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| Outsource Your Web Design to India by Howard Tiano |
| Most people still marvel at how it's not only possible, but becoming more common to outsource web design to India If you’re like most online entrepreneurs and business owners, you’ve got a million things that need to get done every single day |
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| Getting Started With Business Writing Courses by Robert F. Abbott |
Planning to improve your communication effectiveness with business writing courses
Let me suggest that you start not with the courses themselves, but with some thinking about your specific goals |
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| Forget Who Your Customers Are. Focus on What They Want by Kevin Stirtz |
| It seems whenever we talk about finding and targeting our customers, we focus on who they are Are they young, old or middle aged |
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| Are You All In? by Kevin Stirtz |
| I was at a meeting last week where a man I respect used the term “all in” He used it in a relevant, powerful and eloquent way |
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| How to Handle Customer Complaints by Kevin Stirtz |
| Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis I still remember how badly the employee responded to my concern |
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| Four Things Airlines (Or Any Company) Can Do to Improve Customer Service by Kevin Stirtz |
| Poor customer service from airlines is legendary It’s cliche |
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| Foolish Consistency Is The Hobgoblin Of Poor Service by Kevin Stirtz |
With apologies to Ralph Waldo Emerson for paraphrasing his quote , here’s an easy way to make your company stand out from the rest, in a good way or in a bad way
It’s called consistency |
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| Six Steps to More Loyal Customers by Kevin Stirtz |
| We all know it’s important to have loyal customers But do you know how important it is |
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| Customer Service Expert Offers 5 Steps to More Job Security by Kevin Stirtz |
Remember, in tough times it’s even more important for companies to make their customers happy, so they keep coming back
That’s the foundation of building your own job security |
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| Did Starbucks Stumble on Service? by Kevin Stirtz |
| The buzz in the world of coffee these days is not being produced by caffeine intake It’s generated by the swirl of news reports and comments about Starbucks plans to close over 600 stores |
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| Top Ten Customer Service Tips for the 2008 Republican National Convention by Kevin Stirtz |
| The economic impact an event like the Republican National Convention has on a host city is tremendous But if the event is done extremely well, the benefits can go on for years |
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| Amazing Customer Service Means Focusing on What Your Customer Wants, Not What You Want by Kevin Stirtz |
| Too often I hear people give bad advice to others about how to talk with new potential clients Rather than focus on what the customer is trying to accomplish now, they try to get their foot in the door for a long-term relationship with the company |
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| What an Automated Reminder Service Provides Your Medical Practice by Aubrey Andrew |
| As a doctor you are responsible for the well-being of your patients and part of that service usually requires a member of your staff calling your patients and reminding them of an upcoming appointment Many people, especially elderly patients find this service valuable as sometimes appointment cards can be misplaced and appointment missed |
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| The Many Benefits of MSP Programme Management Training by Annie Wright |
| My line manager suggested to me at my last performance review interview that it would benefit both the company and myself if I attended MSP programme management training My line manager said she had completed the training a few years ago and highly recommended I did the same because MSP (Managing Successful Programmes) programme management helps businesses and organisations deal effectively and efficiently with change and is based on a set of well defined principles |
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| How To Form A Limited Company by Iain Mackintosh |
| If you’ve been self-employed for a while, you may wonder what the next step on the path to becoming the next Coca Cola or Nike is Although that stage is a long way off (and will remain so for most businesses), the next step to becoming a respectable household name is to form a limited company |
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| Promote Your Business With Quality by Don Dewsnap |
| This article describes the link between the principles of quality and success in business, with specific steps that can be taken by any businessperson to use that link. |
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| Employee Retention: Unlocking the Mystery by Max Vogt |
| Your company seems to be doing very well and so are its best employees. In the past few months, however, your star performers have been moving to the competition. Why are they leaving? Why aren't they being retained? |
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| Top Suggestions When Buying Restaurant Uniforms by Josh Stone |
| Working to create the perfect uniform plan for a restaurant is more difficult than you might have imagined. |
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| Choosing the Correct Chef Uniforms for Your Restaurant Business by Josh Stone |
| In order to ensure that they look presentable to customers it is critical to spend a bit of additional time on these uniforms, after all the chef's deserve to look their very best as well. |
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| Find Out the Various Flavors of the Xtreme Outsourcing Video Course by Brian Garvin |
What Is Outsourcing
Outsourcing is a very beneficial way to build your business |
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