Buying Bar Chairs: Top 5 Mistakes Not to Make by Tony Nibbinsworth
There are 5 common mistakes that most bar owners and managers make when shopping for their bar chairs around the world Those mistakes are deeply rooted in our social order, traditions, and perceptions created by mass marketing techniques

A Room That Reaches Out and Welcomes Your Guests by Tony Nibbinsworth
There are a lot of public buildings where a need is evident to create a reception room, a lobby or a waiting room for customers Most medical practices need such a room so patients can wait in relative comfort for their appointment with the doctor

A Summary Of The Fundamental Principles Of Management Training by Shaun Parker
An accessible summary of the foundations of management training and what effect it has on a companies objectives and strategy.

An Equality Policy – Does Your Business Need One? by Iain Mackintosh
What is an equality policy

An equality policy is a business document that outlines a company’s position on equality in the workplace

Motivate Your Sales Team to Crush the Tomato by Lee Salz
Motivation is one of the biggest keys to developing successful teams. Every day strong skilled teams are beaten by lesser skilled ones loaded with heart and desire. But who creates the motivation for that to happen?

The Benefits of MoR Risk Management Training by Aimee Logan
Six months ago I undertook a course in MoR risk management and since then I have reaped the benefits of putting this knowledge to use However, before I went on the course I thought I didn’t need any training

10 Tips to Manage Labor More Effectively by Curt Barry
Typically, labor rates were in the $700/hour range five years ago

Key Business Advantages to Being Small & How to Leverage Them by Naz Daud
As a small business, you have many disadvantages over bigger players You have less money to play around with, perhaps less in-house skills, and you won't have as much power when it comes to negotiation either

Business Management: Key Skills of Great Managers by Naz Daud
Managing a business requires a wide range of skills and experience All managers will have things that they are good at, and things that they are not

Achieving Your Business Goals Through Successful Negotiation by Naz Daud
When trying to achieve your business goals, being skilled in negotiation can work strongly in your favour Whether you would like to win a new contract to drive revenue for your business; work with a supplier to reduce your costs and increase your margins; or work with a problem customer to overcome potential legal ramifications; you can be sure that being a dextrous negotiator will work in your favour

Six Step to Improve Customer Service Right Now by Kevin Stirtz
We get a lot of advice about how to deliver great customer service Many of the tips are reminders of what we already know (but we occasionally forget)

Five Mistakes That Sabotage a 360-Degree Feedback Program by Ryan J Bell
Your 360 degree feedback system can be a highly-effective tool for identifying the strengths and weaknesses of an employee or manager It's a powerful way to help others develop skills and competencies based upon peer feedback

Get More Customers by Sending the Right Message by Kevin Stirtz
I had a meeting at one of the newer hotel restaurants in my area It’s a nice 4 star hotel - very well designed and decorated

What Do Customers Really Want? Survey Reveals the Truth by Kevin Stirtz
It’s a question we should always ask and yet we often find so difficult to answer How an organization handles this question (and the answers) will determine its ultimate success

Reasons to Use a Third Party Payment Processor by Ryan J Bell
Processing credit cards for your customers' purchases can easily comprise the bulk of your online store's sales volume Without having the means to charge credit cards, the majority of your customers will simply leave your website

Outsource Your Web Design to India by Howard Tiano
Most people still marvel at how it's not only possible, but becoming more common to outsource web design to India If you’re like most online entrepreneurs and business owners, you’ve got a million things that need to get done every single day

Getting Started With Business Writing Courses by Robert F. Abbott
Planning to improve your communication effectiveness with business writing courses

Let me suggest that you start not with the courses themselves, but with some thinking about your specific goals

Forget Who Your Customers Are. Focus on What They Want by Kevin Stirtz
It seems whenever we talk about finding and targeting our customers, we focus on who they are Are they young, old or middle aged

Are You All In? by Kevin Stirtz
I was at a meeting last week where a man I respect used the term “all in” He used it in a relevant, powerful and eloquent way

How to Handle Customer Complaints by Kevin Stirtz
Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis I still remember how badly the employee responded to my concern

Four Things Airlines (Or Any Company) Can Do to Improve Customer Service by Kevin Stirtz
Poor customer service from airlines is legendary It’s cliche

Foolish Consistency Is The Hobgoblin Of Poor Service by Kevin Stirtz
With apologies to Ralph Waldo Emerson for paraphrasing his quote , here’s an easy way to make your company stand out from the rest, in a good way or in a bad way

It’s called consistency

Six Steps to More Loyal Customers by Kevin Stirtz
We all know it’s important to have loyal customers But do you know how important it is

Customer Service Expert Offers 5 Steps to More Job Security by Kevin Stirtz
Remember, in tough times it’s even more important for companies to make their customers happy, so they keep coming back

That’s the foundation of building your own job security

Did Starbucks Stumble on Service? by Kevin Stirtz
The buzz in the world of coffee these days is not being produced by caffeine intake It’s generated by the swirl of news reports and comments about Starbucks plans to close over 600 stores




TUESDAY
AUG 19th.





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