| Buying Bar Chairs: Top 5 Mistakes Not to Make by Tony Nibbinsworth |
| There are 5 common mistakes that most bar owners and managers make when shopping for their bar chairs around the world Those mistakes are deeply rooted in our social order, traditions, and perceptions created by mass marketing techniques |
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| A Room That Reaches Out and Welcomes Your Guests by Tony Nibbinsworth |
| There are a lot of public buildings where a need is evident to create a reception room, a lobby or a waiting room for customers Most medical practices need such a room so patients can wait in relative comfort for their appointment with the doctor |
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| A Summary Of The Fundamental Principles Of Management Training by Shaun Parker |
| An accessible summary of the foundations of management training and what effect it has on a companies objectives and strategy. |
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| An Equality Policy – Does Your Business Need One? by Iain Mackintosh |
What is an equality policy
An equality policy is a business document that outlines a company’s position on equality in the workplace |
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| Motivate Your Sales Team to Crush the Tomato by Lee Salz |
| Motivation is one of the biggest keys to developing successful teams. Every day strong skilled teams are beaten by lesser skilled ones loaded with heart and desire. But who creates the motivation for that to happen? |
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| The Benefits of MoR Risk Management Training by Aimee Logan |
| Six months ago I undertook a course in MoR risk management and since then I have reaped the benefits of putting this knowledge to use However, before I went on the course I thought I didn’t need any training |
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| 10 Tips to Manage Labor More Effectively by Curt Barry |
| Typically, labor rates were in the $700/hour range five years ago |
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| Key Business Advantages to Being Small & How to Leverage Them by Naz Daud |
| As a small business, you have many disadvantages over bigger players You have less money to play around with, perhaps less in-house skills, and you won't have as much power when it comes to negotiation either |
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| Business Management: Key Skills of Great Managers by Naz Daud |
| Managing a business requires a wide range of skills and experience All managers will have things that they are good at, and things that they are not |
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| Achieving Your Business Goals Through Successful Negotiation by Naz Daud |
| When trying to achieve your business goals, being skilled in negotiation can work strongly in your favour Whether you would like to win a new contract to drive revenue for your business; work with a supplier to reduce your costs and increase your margins; or work with a problem customer to overcome potential legal ramifications; you can be sure that being a dextrous negotiator will work in your favour |
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| Six Step to Improve Customer Service Right Now by Kevin Stirtz |
| We get a lot of advice about how to deliver great customer service Many of the tips are reminders of what we already know (but we occasionally forget) |
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| Five Mistakes That Sabotage a 360-Degree Feedback Program by Ryan J Bell |
| Your 360 degree feedback system can be a highly-effective tool for identifying the strengths and weaknesses of an employee or manager It's a powerful way to help others develop skills and competencies based upon peer feedback |
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| Get More Customers by Sending the Right Message by Kevin Stirtz |
| I had a meeting at one of the newer hotel restaurants in my area It’s a nice 4 star hotel - very well designed and decorated |
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| What Do Customers Really Want? Survey Reveals the Truth by Kevin Stirtz |
| It’s a question we should always ask and yet we often find so difficult to answer How an organization handles this question (and the answers) will determine its ultimate success |
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| Reasons to Use a Third Party Payment Processor by Ryan J Bell |
| Processing credit cards for your customers' purchases can easily comprise the bulk of your online store's sales volume Without having the means to charge credit cards, the majority of your customers will simply leave your website |
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| Outsource Your Web Design to India by Howard Tiano |
| Most people still marvel at how it's not only possible, but becoming more common to outsource web design to India If you’re like most online entrepreneurs and business owners, you’ve got a million things that need to get done every single day |
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| Getting Started With Business Writing Courses by Robert F. Abbott |
Planning to improve your communication effectiveness with business writing courses
Let me suggest that you start not with the courses themselves, but with some thinking about your specific goals |
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| Forget Who Your Customers Are. Focus on What They Want by Kevin Stirtz |
| It seems whenever we talk about finding and targeting our customers, we focus on who they are Are they young, old or middle aged |
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| Are You All In? by Kevin Stirtz |
| I was at a meeting last week where a man I respect used the term “all in” He used it in a relevant, powerful and eloquent way |
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| How to Handle Customer Complaints by Kevin Stirtz |
| Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis I still remember how badly the employee responded to my concern |
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| Four Things Airlines (Or Any Company) Can Do to Improve Customer Service by Kevin Stirtz |
| Poor customer service from airlines is legendary It’s cliche |
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| Foolish Consistency Is The Hobgoblin Of Poor Service by Kevin Stirtz |
With apologies to Ralph Waldo Emerson for paraphrasing his quote , here’s an easy way to make your company stand out from the rest, in a good way or in a bad way
It’s called consistency |
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| Six Steps to More Loyal Customers by Kevin Stirtz |
| We all know it’s important to have loyal customers But do you know how important it is |
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| Customer Service Expert Offers 5 Steps to More Job Security by Kevin Stirtz |
Remember, in tough times it’s even more important for companies to make their customers happy, so they keep coming back
That’s the foundation of building your own job security |
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| Did Starbucks Stumble on Service? by Kevin Stirtz |
| The buzz in the world of coffee these days is not being produced by caffeine intake It’s generated by the swirl of news reports and comments about Starbucks plans to close over 600 stores |
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