| Benefits of Using Customer Phone Surveys by Terry Fitzroy |
| Use phone surveys to keep your satisfied customers |
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| About Online Chat by Terry Parker |
| Chatting online can help promote business deals and make your business easier to access. It can also create an easier working community by allowing the people within your company to stay in close connection. |
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| Choosing To Outsource Work Overloads by Obinna Heche |
| Outsourcing is a common practice with businesses today, whether they are home based or not. For the home business operator, outsourcing can be a great way to bring in extra income by taking on additional work. |
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| Customer and Client Rapport: Why Should They Care About You? by Jack Deal |
| Customers drive all the action. If your business can develop a relationship it can develop customer loyalty. |
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| Apple Hits Grand Slam! by Darryl Rosen |
| Those who know me know that I like my cell phones! It should not come as a shock to learn that I finally broke down and purchased the iphone. I resisted as long as I could (and longer than my family imagined), but in the end, the curiosity got the best of me. I have to say, it was a revealing experience. Many news reports detailed long lines and activation hassles; I experienced no such trouble. |
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| Rising Popularity of Online Chat by Terry Parker |
| Online chat is becoming the standard for communication in business and personal life alike. |
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| Customer Service In An Instant Gratification Age by Brandi Cummings |
| We live in an instant gratification age where customers want their questions answered now. Your customer service strategy should include a number of ways to get information to your customers fast. Here are a couple of places to start. |
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| Helpful Signs and Happy Customers by Darryl Rosen |
| Positive, helpful signs welcome customers and lead them to buy. It's the little things that count and add up to success that make customers happy and keep them coming back. That first customer touch point, your signs, is vitally important. |
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| The Price Wasn't Right! by Darryl Rosen |
| Excellent customer service and respect for the customer are the same thing. To deliver excellent customer service, we must respect that our customers have choices and do everything humanly possible to keep them as customers. |
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| How To Increase Online Sales With Live Customer Support by Terry Parker |
| Discusses the benefits of live chat software and how to use it to increase online sales. |
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| Four Ways to Guarantee Repeat Business by Michael Laleye |
| At the backbone of every successful business is the repeat customer. While it is great to get referrals, it is important to realize that a referral may result in an interested individual taking a look at a business or store, but by and large curiosity rarely translates into sales... |
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| Improving Customer Service Relationship by Obinna Heche |
| Any time that you enter a restaurant and are greeter by the hostess, when you are bombarded in a department store by an employee who ask if they can help you or the cashier at the grocery store, you are experiencing a tiny bit of customer service. |
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| E-Cards For Business Use by Kris Koonar |
| During every Holiday Season or festival season, you can use ecards to convey the holiday message. After some weeks, remember to mail an e-card to an old customer that says: Thinking of You. |
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| Providing Quality Customer Service by Obinna Heche |
| The way you treat your customers will determine if your business is successful or not. If you ship orders late, cannot answer questions about your product, are rude or condescending or you can not update your website regularly, |
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| Why People Hate Cell Phone Companies by Brian Armstrong |
| Cell phone companies have made a huge mistake in how they deal with their customers. They seem to be in it to make a quick buck instead of to build lasting customer relationships, and the first major player to understand this stands to earn a small fortune. Who will it be? |
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| The Importance of a Customer-Focused Vision by Darryl Rosen |
| It takes commitment and an obsession about customers to win business. Over the years, my experiences have taught me that it is simple to create a customer-focused culture, but it certainly isn't easy. If a company gets it right, however, the customers and profits will be easy to attract and keep. |
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| Little and Big Commitments by Darryl Rosen |
| People who do not keep little commitments don't keep big ones either. Winning, profitable companies constantly inspire customer confidence by their actions, and always conduct business in a trustworthy manner. They keep their word. Commitments that are kept create repeat customers, and repeat customers create profit. |
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| The Power of Delighting a Customer by Darryl Rosen |
| A thoughtful gesture can delight a customer and result in enormous good will toward your product or service. I witnessed something spectacular that improved my philosophy about caring about customers. With one simple act, a colleague of mine created buzz that money could not buy! |
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| Customer Service: A Little Means A Lot by Laurie Weiss |
| How a single employee can ruin a company's reputation. |
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| Humor in Customer Service and How It Can Help Your Business by Josh Stone |
Now, wait a minute. You are not a stage comedian or an actor. Your job is to sell something, not put on a clown act. How does humor fit into customer service?
And that's exactly why this works: Everybody thinks just like the above paragraph. Because everybody thinks that way, nobody uses humor to ease a customer transaction. |
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| Building a Strong Customer Service Team by Amy Nutt |
| There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. |
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| 7 Mistakes Made Without A Waitress Pad by James MacKay |
| A Waitress Pad is a waitress' or waiters, best friend. It is the one organizational tool that they have at their disposal. It is the one tool which will help them to insure the customer receives the correct meal and is pleased. |
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| Why Provide Good Customer Service by Kevin Sinclair |
| If there are no customers, then there is no business. If there is no business then you do not have a job. It does not even matter if yours is not a customer-facing job. Customers are needed. |
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| Staying In Top Condition to Serve Customers with Excellence by Pj Germain |
The essence of excellent customer service
is going beyond the expected. Here is some information to help you stay proactive. |
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| Customer Loyalty - Our Choice to Create by Pj Germain |
| What does it means for us to be loyal to our customers? First of all it seems to be easier to take for granted customers loyalty to us and bemoan what we think is a lack of loyalty to us. Each repeat order from a customer can be a sign of their loyalty. |
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