| Seven Success Secrets to be Better at Everything by Kevin Stirtz |
| I have never met someone who didn’t want to be successful at something It’s fair to say we all want to be successful |
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| Six Step to Improve Customer Service Right Now by Kevin Stirtz |
| We get a lot of advice about how to deliver great customer service Many of the tips are reminders of what we already know (but we occasionally forget) |
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| Get More Customers by Sending the Right Message by Kevin Stirtz |
| I had a meeting at one of the newer hotel restaurants in my area It’s a nice 4 star hotel - very well designed and decorated |
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| What Do Customers Really Want? Survey Reveals the Truth by Kevin Stirtz |
| It’s a question we should always ask and yet we often find so difficult to answer How an organization handles this question (and the answers) will determine its ultimate success |
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| Remember to Have Fun by Kevin Stirtz |
| Too often we get so busy and focused managing our businesses that we forget life is supposed to be fun I’m as guilty of this as anyone |
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| Forget Who Your Customers Are. Focus on What They Want by Kevin Stirtz |
| It seems whenever we talk about finding and targeting our customers, we focus on who they are Are they young, old or middle aged |
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| Are You All In? by Kevin Stirtz |
| I was at a meeting last week where a man I respect used the term “all in” He used it in a relevant, powerful and eloquent way |
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| How to Handle Customer Complaints by Kevin Stirtz |
| Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis I still remember how badly the employee responded to my concern |
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| Four Things Airlines (Or Any Company) Can Do to Improve Customer Service by Kevin Stirtz |
| Poor customer service from airlines is legendary It’s cliche |
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| Foolish Consistency Is The Hobgoblin Of Poor Service by Kevin Stirtz |
With apologies to Ralph Waldo Emerson for paraphrasing his quote , here’s an easy way to make your company stand out from the rest, in a good way or in a bad way
It’s called consistency |
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| Six Steps to More Loyal Customers by Kevin Stirtz |
| We all know it’s important to have loyal customers But do you know how important it is |
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| Customer Service Expert Offers 5 Steps to More Job Security by Kevin Stirtz |
Remember, in tough times it’s even more important for companies to make their customers happy, so they keep coming back
That’s the foundation of building your own job security |
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| Did Starbucks Stumble on Service? by Kevin Stirtz |
| The buzz in the world of coffee these days is not being produced by caffeine intake It’s generated by the swirl of news reports and comments about Starbucks plans to close over 600 stores |
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| Top Ten Customer Service Tips for the 2008 Republican National Convention by Kevin Stirtz |
| The economic impact an event like the Republican National Convention has on a host city is tremendous But if the event is done extremely well, the benefits can go on for years |
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| Amazing Customer Service Means Focusing on What Your Customer Wants, Not What You Want by Kevin Stirtz |
| Too often I hear people give bad advice to others about how to talk with new potential clients Rather than focus on what the customer is trying to accomplish now, they try to get their foot in the door for a long-term relationship with the company |
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