Jim ODonnell's profile

Jim ODonnell's profile:

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Turn Your Diners Complaints Into A Challenge by Jim ODonnell

Many restaurant owners and managers have not been trained in how to turn a customer complaint into a satisfied customer. However, with common sense, sincere concern and tact, most issues can be resolved quickly. This article discusses a few techniques to improve customer satisfaction.

Improve Retail Sales by Reading the Customer's Body Language by Jim ODonnell

Body language is an often overlooked manner of conveying satisfaction or dissatisfaction in a retail setting. Most sales assistants have not been properly trained in these skills. This article discusses the importance of body language in a retail environment.

Contests as a Retail Marketing Strategy by Jim ODonnell

Using contests is an excellent retail marketing strategy to draw customers into your store, capture information for marketing campaigns, and to generate an increased awareness of your store within your community.

Dependable Direct Marketing Techniques for Restaurants by Jim ODonnell

Direct marketing is one of the best strategies for promoting your restaurant. This article discusses several of the most dependable direct marketing strategies.

Actual Costs of Living in an Assisted Living Facility by Jim ODonnell

Choosing an assisted living lifestyle comes with a cost. This article identifies some of the questions that must be asked to help you and your family determine all of the actual costs associated with the services provided by Assisted Living Facilities.

Eliminate the "Oops" Moments In Your Retail Store by Jim ODonnell

"Opps" moments in your retail store can be embarrassing. Using a self assessment Retail Store checklist can help to reduce the number of "Oops" moments and improve both operations and customer satisfaction.

The Value of Using Checklists to Manage Your Business by Jim ODonnell

Management Checklists are a key component of a successful business operation. Utilizing checklists throughout a business will aid management or a small business owner with creating higher profits, more efficient and productive operations, satisfied customers, and a better quality of life for you and your employees.

WEDNESDAY
DEC 3rd.